We recommend that you respond to discussions on your pitch page within 6 hours, if possible. If you are simply unable to respond to investors within this timeframe, we recommend responding honestly to let them know that you'll respond to their query in more detail as soon as possible.
Always be polite and thank the poster for their question. Try to answer as fully as possible, but if there are details you are not able to share in a public forum (for example commercially sensitive information), then it's okay to be honest about this and instead invite the investor to request a business plan or to request a call/meeting offline.
Remember that anyone that visits your pitch will also be able to access the questions and responses posted in your pitch discussions, so do consider it is your opportunity to add detail that may also help other investors to make their decision.
If you receive any questions, that you feel are unduly antagonistic, you have the option to report posts to the Crowdcube Team who will review them to ensure they are not in breach of our Community Rules.
