Problems logging in to your account

To assist you in resolving these issues promptly, please try the following:

1. Log out and back into your Crowdcube account
   
    
2. Clear your browser's cache:
   • Over time, cached data can interfere with website functionality. Clear your browser history to eliminate potential conflicts.
      
3. Use a different browser:
   • Switching to another internet browser can help identify whether the issue is specific to your current setup.
      
4. Use a different device:
   • Switching to another device can help identify whether the issue is specific to your current setup.
      
5. Reset your password:
   • A password reset can address authentication issues. Follow the password reset process to ensure secure and seamless access.

If we are asking for a verification code, this means you have two-factor authentication (MFA) enabled on your account. We do not send this code by email or SMS — you must open your authenticator app to get it. Open the app, find the Crowdcube entry, and enter the 6-digit code displayed. If you don't have an authenticator app set up yet, see the section below.

If, after attempting these steps, you still encounter difficulties, please kindly provide our Support Team with a screenshot of any error messages you are seeing here.