If you have received an email from us that your payment has failed, this could be because:
- Your payment has been blocked by your bank. In this instance, please contact your bank and ask them to release any blocks or limits on your card.
- You have reached your daily or monthly limit on your card. Please contact your bank and ask them to release the limits on your card.
- You need to re-authorise your payment. Try adding your card again by selecting ‘Change Card’ within your Crowdcube account in the Payments Section. You can add the same card that you are currently trying to use. Reauthorising should then allow the payment to go through.
Once you have completed the above, retry your payment in the Payments Section of your Crowdcube account.
If none of the above solutions has worked, please contact us.